The operating day
One venue, one day, every area.
Follow one venue from first coffee to close.
Illustrative workflow — not customer dataStart with what needs you.
One list, drawn from every area, each item with an owner.
Prepared overnightAttention needed
Illustrative — not customer data
Four things need you today.
Stock
Delivery due 09:00Compliance
Opening checks: 3 to doGuests
Callback: party of 12ReviewLater
Team
Evening shift one shortThe invoice reads itself.
Photograph it, check the lines and approve. Costs update.
Waiting for approvalApproved
Illustrative — not customer data
Brakes · 14 lines · 2 need a look
StockPrice up
Cheddar, mature 5 kgChicken thigh 4.62 kg
12 lines matched
ApproveReview 2
A breach becomes an action.
The reading fails, and an action opens with a photo.
Attention neededIn progress
Illustrative — not customer data
Walk-in 2 · 9.1°C
ComplianceBreach
Above 8°C · breachAction opened · 11:00
Re-check at 11:30
Add noteClose
Colin takes the call.
A table for six on Friday, checked against real availability.
Call answeredCompleted
Illustrative — not customer data
Call · 12:40
Colin · automated assistantHello, you’re through to Riverside. How can I help?
GuestA table for six on Friday?
Colin19:30 is free. Shall I book it?
GuestYes, please.
GuestsBooked
Booked · six, Fri 19:30The evening shift knows the work.
Prep, deliveries and checks, not just a name on a rota.
AssignedIn progress
Illustrative — not customer data
Evening shift · your work
Team
Prep: 4 of 6 doneStock
Dairy delivery · 16:30Compliance
Walk-in check · 17:00Team progress
The decision goes to the right person.
A quiet Tuesday ahead: preview the draft campaign, then approve, hold or decline.
Decision requiredApproved
Illustrative — not customer data
Approve a draft campaign?
GrowthDecision
Quiet Tuesday aheadDraft: Tuesday supper club
Menu2 courses · costed
ChannelsNothing sent yet
OwnerGM
ApproveHoldDecline
Record what happened next.
Outcomes stay, so tomorrow starts where today finished.
CompletedLearned
Illustrative — not customer data
Done today.
StockCompleted
Invoice approvedComplianceCompleted
Walk-in 2 back to 4.2°CGuestsCompleted
Six, Friday 19:30GrowthApproved
Tuesday supper clubIllustrative — not customer data
Tomorrow, 07:30StockCheese board price
TeamPrep ran late
GuestsParty of 12
Illustrative — not customer data
Tomorrow, 07:30StockCheese board price
TeamPrep ran late
GuestsParty of 12
Keep the whole decision visible.
- Signal
- Evidence
- Meaning
- Owner
- Decision
- Follow-through
- Learning
- Spotted
- Evidence
- Meaning
- Owner
- Decision
- Follow-through
- Learning