Guests
The phone answered. The table booked. The email drafted.
Colin answers every call, books the table on the guest’s yes, replies on WhatsApp and drafts every email, with one record per guest.
Step 1: A guest calls, emails or messages
Illustrative — not customer dataComing inPhoneTable for six, FridayEmailPrivate hire, 40 guestsWhatsAppSunday lunch for four?Step 2: Colin understands the request
Illustrative — not customer dataCall · 12:40Request understoodTypeTable bookingPartySixWhenFriday, about 19:30NamePatelAvailability checked liveAnswers from your approved factsStep 3: Booking or draft reply
Illustrative — not customer dataDone, or drafted.BookedSix · Friday 19:30 · PatelRead back12:41ConfirmedOn the guest’s yesDraftReply: private hire, 40 guestsSendEditStep 4: Your team sees it in Today
Illustrative — not customer dataIn Today · GuestsGuestsBookedSix, Friday 19:30GuestsPrivate hire replyReviewGuestsSunday lunch for four
One guest, every channel, one timeline.
Calls, emails and WhatsApp messages join one guest record, matched by phone number or email address.
Illustrative — not customer data
P
Patel · returning guest
GuestsEmail12 Sep · Private hire enquiry, 40 guests
Phone19 Sep · Table for six, Friday 19:30
WhatsApp24 Sep · Sunday lunch for four?
Illustrative — not customer data
P
Patel · returning guest
GuestsEmail12 Sep · Private hire enquiry, 40 guests
Phone19 Sep · Table for six, Friday 19:30
WhatsApp24 Sep · Sunday lunch for four?
What it does
- Colin answers the phone in a natural voice, using only the answers you've approved.
- Tables are booked on the call. Colin reads the booking back and confirms only when the guest says yes.
- Every email is read, sorted and drafted before you open it. You press send.
- WhatsApp messages get an instant reply from Colin, with one guest record across phone, email and WhatsApp.
Coming next, built but not yet switched on: sending email replies from Flight.
You decide
What Colin knows, what it can book, and every email that goes out.
Works with
- SevenRooms
- Eviivo (read)
- your phone line
- your email inbox
It lands in Today
One line in Today, with an owner and a deadline.
Illustrative — not customer data
Today · Riverside
ComplianceWalk-in 2 above 8°C
StockCost rise on 3 lines
GuestsCallback: party of 12
TeamPrep list short-handed
GrowthDraft campaign to review
Illustrative — not customer data
Today · Riverside
ComplianceWalk-in 2 above 8°C
StockCost rise on 3 lines
GuestsCallback: party of 12
TeamPrep list short-handed
GrowthDraft campaign to review